What is Classic Kitchens return Policy
We understand that already delivered products can be returned due to one or more reasons. However Classic kitchen has made it easy for you, we accept returns for exchange or refunds based on the following
- Items are in their original packaging
- Items are in a condition suitable for resale
- You have your tax invoice as Proof of Purchase.
In addition., we will refund following your original payment method
How do i return an item purchased online?
You are welcome to return the item/s to one of our stores with your tax invoice or receipt. Please let the team at the service counter know what has happened and they will assist you from there.
Alternatively, you can pack and post the item with a copy of your tax invoice and send your item/s via the post. As this is a Reply Paid address you will not be charged for posting your return to us.
Post your item to us. You can drop your parcel at your nearest street box or Post Office. Please remember to include a copy of your tax invoice or bank statement with your parcel return.
Please allow time for your parcel to reach us and for your refund or replacement to be processed. Refunds may take up to 4 weeks to process.
When is my request for a retund or replacement valid
1. Replacement or refund conditions (if applicable):
– Your order does not arrive at your shipping address within 5 business days and no more than 7 business days of order placement.
– Your order has an issue of inadequate quality. Please note that any claims related to quality issues or product defects must be filed within 14 days from the date of receipt shown on the package’s tracking details.
Within 02 business days from the date we receive your complaint, we will review the case and offer you an appropriate solution.
You must provide all information and/or documentation in connection with your order(s) placed in our store upon request. We reserve the right to suspend or terminate your customer account if fraudulent activity is detected or refuse support if you do not sufficiently provide complete or accurate information and documents as per our refund policy.
We shall not assume any liabilities for any loss or shipment delivery failure due to: recipient’s unavailability, incorrect or insufficient address, package refusal, or theft of goods after delivery. Therefore, please take care to ensure your information is correct before checking out. After your order is completed, if you find any mistakes in the order confirmation, please contact us m as soon as possible to receive prompt support.